Parts & Services

Services from Mid-America Business Systems

Mid-America Service Philosophy

The philosophy of the Service Division mirrors the Mid-America philosophy: to meet and exceed our clients’ expectations in every transaction they have with us. We do this with a blend of experience, continued training programs, and an energetic, creative service staff. Contact us for premier support.

Since 1976, Mid-America Business Systems has been constantly improving the ways in which we service our clients.  As with any effective organization, our success begins with the people we employ. We are fortunate to have on the Mid-America team some of the finest and most experienced records management equipment and software technicians. We continually invest in ongoing training to keep their skills current. As an organization Mid-America Business Systems achieves and maintains the highest possible service certification levels with the vendors we represent.

Listed below are details about the services we offer:

Installation Services – Mid-America provides a turnkey implementation for hardware and software products.
Repair Services – Our factory certified technical support team provides timely and competent repair services to your systems.
Maintenance – Offering preventative maintenance programs and extended warranties specific to your product.  Ongoing technical service will optimize the up-time of your investment.
Consulting Services – Upfront consulting provides a  thorough needs analysis of your application, designing specifications and budgets for your hardware and software projects.
Training Services – End-user instruction designed to promote the proper and most efficient use of the products we provide.
Relocation Services – Disassembly, repacking, delivery, reassembly, and testing of equipment and software for the client’s ever-changing work environment.
Software Services – Design, installation, customizing, configuration and  updating, or trouble-shooting software services
Electronic Board & Professional Repair Services – Mid-America has the ability and expertise to repair these components within the electronic circuit boards specific to the automated storage and retrieval system world.

Mid-America inventories millions of dollars of parts at our Minneapolis corporate headquarters for the products we support to make sure we can efficiently support your equipment.  Our technicians travel with common replacement parts, minimizing return visits and expediting onsite service.