Professional Services

Hardware Professional Services

Mid-America provides onsite maintenance and support for many of the document scanners and micrographic systems we represent.  Our technicians are trained and certified by our manufacturers and can quickly troubleshoot and repair your system.  We provide:

  • Renewable Maintenance Agreements
  • Preventative Maintenance Inspections
  • Installation
  • Training
  • Parts Inventory
  • Driver and Capture Software Upgrades
  • Time and Material Service

Document Scanner Service               Microfilm System Service

Software Professional Services

Mid-America has been implementing content management imaging and capture software since 1990.  We have certified technical resources that are dedicated to installing and configuring our software solutions including:

  • OpenText ApplicationXtender Content Management
  • OpenText ApplicationXtender Workflow
  • OpenText Captiva Capture
  • OpenText QuickScan Pro Capture
  • Filebound Content Management
  • Formatta Electronic Forms
  • Kodak Capture
  • Kofax Capture

Maintenance Services-Mid-America also provides direct response maintenance on the software systems listed above.  We include phone support, remote support and onsite support services to keep your systems fully operational and up to date.

Custom Software Integrations-Some installations require integration to your line-of-business software.  Mid-America programmers integrate our systems to SAP, PeopleSoft, Microsoft Dynamics and more. We have the ability to seamlessly connect content management and intelligent capture to your business processes.

Business Process Assessments-Mid-America offers Process Assessments to develop the scope and requirements of your content management and capture solutions.